Dynamics 365 Customer Service Professional

Plans

Dynamics 365 Customer Service Professional

Commercial

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

Commercial

Subscriptions

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Addons

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Attachs

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Feature & Services

Office apps
- Office Online
- Project online essentials
  - Team member collaboration
  - Timesheets
Collaboration and communication
- OneDrivePlan 2
  - File sharing
  - Data-loss prevention
  - In-place holds
  - Offline files
  - StorageUnlimited
- SharePointPlan 2
  - Mobile access to intranets, team sites and content
  - Automate work
  - Catalog
  - Category page and catalog item page
  - Communication sites
  - Content management
  - Cross-Site Publishing
  - DLP capabilities
  - eDiscovery
  - In-place hold
  - Intranets
  - Search
  - Team sites
Business apps
- FlowFlow for Dynamics 365
  - Automated workflowsUnlimited
  - Flow frequency5 minutes
  - Mobile access to Flow
  - Templates
  - Public publishing
  - Connect Flow to cloud-based services
  - On-premises connectors from Flow
  - Create custom connectors for FlowOne
  - Shared flow ownership
  - Runs per month2000
- PowerAppsPlan 2
  - Connect PowerApps to cloud-based services
  - PowerApps premium connectors
  - On-premises connectors from PowerApps
  - Create custom connectors for PowerAppsUnlimited
  - Collaborate with co-workers on apps
  - Create environments to deploy your apps, flows and database (per user)2
  - Create model driven appsUnlimited
  - Easily share apps with your organization using AppSource
  - Establish company policies regarding the usage of different connections and apps
  - Run apps in a browser or PowerApps mobile for iOS and Android
  - Run apps offlineBasic for canvas apps
  - Run canvas apps in context of Office 365
  - Run model driven apps in context of Dynamics 365 and Common Data Service for AppsUnlimited
  - Supports data policies established by the Office 365 administrator
  - Create and share apps
  - Run apps
Dynamics
- Dynamics 365 for Customer ServiceProfessional
  - Leads (creation only)
  - Unlimited named users
  - Case management
  - Knowledge management
  - Social customer care
  - Mobile
  - CustomizationLimited

Microsoft

Dynamics 365 Customer Service Professional

Plans

Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

Subscriptions

Addons

Attachs

Feature & Services